Each dev studio is somewhat completely different, however most stay service studios I’ve seen normally have a minimum of one engineer and producer who’re “on name” always and tasked with being the primary line of protection if/when one thing goes incorrect. That is normally on a rotating schedule, with every engineer and producer on for some time frame (normally every week). This doesn’t imply that on name engineer should clear up the issue herself, however she’s received the abilities to diagnose the issue and determine the certified particular person(s) who can clear up the issue, and the producer is the one who handles the tasking, organizing, and getting the required particular person(s) to come back in and repair it.
These are conditions the place momentary/hacky fixes are sometimes put in as stopgap measures to maintain the stay recreation working whereas a greater resolution is discovered. If a non-critical quest is crashing peoples’ video games, it’s much more secure and decrease impression to disable the hunt (quickly) than it’s to attempt to repair the hunt throughout a vacation. Disabling the hunt is way smaller in scope than rewriting the hunt logic, re-localizing the hunt textual content, modifying the quest-specific icons, re-recording the hunt dialogue, and many others. When one thing goes incorrect throughout vacation time, we’re normally searching for the minimal effort to get issues working once more. We will kind by means of actual repair as soon as we cease the rapid bleeding.
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